Privacy Policy

PRIVACY POLICY

YOUR PERSONAL INFORMATION AND HOW WE USE IT

At Soft Silky Caps, we collect, use, and store your personal data to provide our services and offer you a personalised experience online. This may be done through our website or other means. We are committed to keeping your personal data confidential at all times and only collect, use, and store it in accordance with this Privacy Policy.

COLLECTION OF YOUR PERSONAL DATA

We collect different levels of personal data through our website:

  • You may browse our website as a guest if you are not a registered user. In this case, we do not collect or use personal data from you, but some features and services may not be available.

  • When you register on our website, you will be asked to provide certain personal information (such as your name and contact details) so we can offer services such as email updates, customer support, and access to special or limited items.

  • You can place an order through our website as a registered user. We will only collect the information necessary to process and fulfil your order, such as your name, contact details, shipping address, and payment information.

  • You may review or update your personal information at any time by accessing your account or contacting our customer support team.

USE OF YOUR PERSONAL DATA

We use your personal data for the following purposes:

  • To provide our services, including responding to enquiries, offering product recommendations, maintaining your shopping cart, processing orders, performing payment verification, and delivering your purchases.

  • To communicate with you regarding your orders, account, or customer service requests.

Soft Silky Caps may send you special offers, promotions, and updates via email, SMS, or other communication methods if you are an existing customer or have consented to receive marketing communications.

You can unsubscribe from email marketing at any time by clicking the unsubscribe link included in our emails. While we aim to process requests promptly, you may receive one or two additional messages during the removal period.

If you wish to stop receiving promotions via SMS or other channels, please contact us.