Shipping Policy

SHIPPING POLICY

Soft Silky Caps is dedicated to delivering your orders quickly and securely. We work with trusted shipping partners to ensure a smooth and reliable delivery experience. Please review the shipping details and conditions below.

Shipping Methods

We offer various shipping methods to ensure your order reaches you safely and promptly. Once your order is processed, you will receive tracking information to keep you updated on your shipment’s progress.

Delivery times and shipping fees may vary depending on your destination country and the shipping method selected at checkout.

International Shipping

We ship worldwide.

International delivery times and fees depend on the destination country and local customs policies. Please note that international shipments may experience delays due to customs clearance and may be subject to customs duties or fees depending on your country and carrier.

If you have questions regarding international shipping, please contact us.

Missing or Damaged Items

If your package is missing items or arrives damaged, please contact us within 7 days of delivery to file a claim.

Please include:

  • Your order number

  • Photos of the packaging (for damaged items)

  • A photo of the packing slip (for missing item claims)

  • A brief description of the issue

Claims submitted after 7 days of delivery may not be eligible for resolution.

Note on Packaging Damage

We carefully package every order to ensure it arrives safely. However, if the outer packaging is damaged during transit but the item itself is fully functional, the order will not be eligible for a replacement or refund.

If you have questions, please reach out to us.

Delivered but Not Received

If tracking shows your package has been marked as “Delivered” but you have not received it, you must file a claim directly with the shipping carrier.

You will need to provide us with proof of loss or a formal claim confirmation from the carrier. Claims for packages marked as delivered are not eligible after 7 days from the delivery date.

Order Modifications

If you need to modify your order (such as changing the address, quantity, or product), please contact us within 12 hours of placing your order.

After 12 hours, the order may already be in the shipping process and modifications may no longer be possible.

Order Cancellations

Order cancellations can be processed within 12 hours of purchase.

After 12 hours, the order may already be in transit and cancellation will no longer be possible. Please contact us as soon as possible if you need to cancel your order.

General Information

  • Orders are processed and shipped within 1 business day (excluding weekends and holidays)

  • Tracking information is provided once your order has shipped

If you have any questions or need assistance, please contact us. We’re always happy to help.